This is an excellent blog post from Ron Edmondson:
Change is hard. Almost always. Sometimes change is harder than other times. It’s then where leadership is tested. Tensions can mount. And people are more likely to object.
It’s good to know these times before a leader approaches change. Change is necessary. In fact, while change may produce conflict, without change there will be conflict. Read THIS POST For more on that statement. Since change is necessary and inevitable, understanding these scenarios before we attempt change may help us lead change better.
Here are 5 times I’ve discovered that change is hardest to accept and implement:
When there hasn’t been change in a very long time. Change becomes more comfortable when it occurs regularly. When nothing has changed for a period of time, people feel even more uncomfortable and are likely to resist more. Leaders in this scenario should make smaller changes to get small wins to hopefully spur hunger for more change, or at least stretch the comfort level for change again. Ease into it.
When there isn’t a culture of change. Sometimes people are conditioned against change. Imagine a work environment where everyone wears the same colored pants and shirt every day. Black pants and white shirt uniforms. Remember IBM? I was raised to believe they had “uniforms” of black suits and white shirts. Apparently, they never had a policy of a strict dress code. It just sprang up as culture. Changing that culture took years. When the culture is sameness, leaders often have to address culture before they address change.
When the vision for change isn’t abundantly clear. This doesn’t mean people will always agree with the change even if it is clear. Some people never agree with change. Any change. But, when there doesn’t appear to be a compelling reason for the change, opposition is more likely to occur. Good leaders help people understand the why behind the change as much as possible. It would be better to over communicate than under communicate.
When there isn’t an obvious or capable person to cast the vision and lead the change. People follow leaders they trust. It is vital when implementing change that a leader be in place who can carry the charge for the change. In cases where there is not a clear person to own the vision of change, I usually back away from the change until the leader is in place.
When the risk seems bigger than the return. By definition, faith moves us into the unknown. When we can’t discern the return on the risk we are more likely to object. While this needs to be understood, it should also be understood that anything of value requires risk. Obedience to God requires faith. Every time. So the greatest things we can achieve in life will almost always appear to have bigger risk than the return we can see in the beginning. Good leaders challenge people beyond their level of comfort. Leadership is the tension between the comfort of where we are and the potential of where we could be.
Again, none of these are reasons not to change, but understanding these can help us better navigate through change.